FAQ

Frequently Asked Questions

When will my order be shipped?

Orders are processed and dispatched within 1–5 business days.

How long does delivery take?

Delivery usually takes 7–15 business days, depending on your location and courier workload.

Do I receive a tracking number?

Yes. You will receive a tracking link via email once your order has been dispatched. Please allow 24–72 hours for tracking updates.

What if I never received my order?

If your parcel has not arrived after the estimated timeframe, contact us and we will investigate with the carrier. Lost parcels are replaced at no cost to you.

What if my item arrives damaged or faulty?

If your product arrives damaged or develops a fault, email us and we will replace it for free. In some cases we may request photos or a return for inspection.

Do you offer returns if I change my mind?

Yes, you may return your order within 30 days, provided the item is unused, undamaged and in its original packaging. Return shipping for change of mind is the customer's responsibility.

Can I cancel my order?

Once an order is confirmed, it cannot be cancelled or modified, as processing begins immediately. If you no longer want the item, you may return it after delivery.

Is it safe to shop at Ozzari?

Absolutely. We use encrypted payment processing, reputable carriers and buyer protection so your purchase and personal data remain secure.

What payment methods do you accept?

We currently accept Visa and Mastercard.

How can I contact support?

Email us anytime at support@ozzariaustralia.com.