Privacy Policy

Effective from December 21, 2020

The Ozzari Australia website is owned and operated by Ozzari Australia Pty Ltd.

Ozzari Australia takes privacy and the protection of personal data very seriously and is committed to implementing appropriate measures to ensure your data is protected. We process and use such data in compliance with the provisions of the Australian Privacy Act 1988 (Cth) and all other applicable privacy laws.

ARTICLE 1 – Data Controller

Your personal data is collected and processed by Ozzari Australia Pty Ltd, a company registered in Australia.

Within the meaning of the Australian Privacy Principles (APPs), Ozzari Australia Pty Ltd acts as the data controller.

For any questions about privacy or data protection, you can contact our Data Protection Officer by email at: support@ozzariaustralia.com

ARTICLE 2 – Data Collected and Purpose

Ozzari Australia may collect, access, use, store, transmit, and delete personal data as part of its commercial and contractual activities.

“Personal Data” means any information relating to an identified or identifiable natural person.

We collect personal data only for specific, explicit, and legitimate purposes, and will not process it in a manner incompatible with those purposes.

We collect personal data when you:

Create an account on our website.
Request information from us.
Place an order.
Browse our website or view our products.
Participate in a promotion or contest.
Contact our customer service team.

Data we may collect includes:

Identity data (name, gender, date of birth).
Contact details (email, postal address, phone number).
Billing and payment details.
Order and delivery history.
Correspondence with customer service.
Feedback, reviews, and survey responses.
Technical browsing information (IP address, device info, browser type, etc.).

Data is used for the following purposes:

Managing orders, accounts, deliveries, invoicing, and payments.
Customer relationship management (feedback, loyalty, satisfaction).
Handling complaints, after-sales service, or disputes.
Marketing and site performance improvement (analytics, personalization).

ARTICLE 3 – Data Hosting

All personal data collected and processed by Ozzari Australia Pty Ltd is hosted securely within the European Union or Australia, depending on operational needs, ensuring compliance with international data protection standards.

ARTICLE 4 – Data Recipients

Ozzari Australia is the sole recipient of your data and does not share it with third parties, except when legally required by Australian authorities or for essential operational purposes (e.g., payment processors, delivery services).

ARTICLE 5 – Data Retention

Your data is retained only for as long as necessary for the purposes for which it was collected and as required by applicable law.

Customer account and order data may be kept for up to 10 years after the end of the contractual relationship, in compliance with accounting and tax obligations.

ARTICLE 6 – Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access your personal data.
Correct inaccurate or outdated information.
Request deletion of your personal data.
Object to or restrict data processing.
Withdraw consent for marketing communications.

To exercise these rights, please contact:
📧 support@ozzariaustralia.com

If you believe your data has been misused, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

ARTICLE 7 – Cookies Policy

A cookie is a small text file placed on your device to collect information about your browsing activity. Cookies help us provide you with a smoother, more personalised experience.

7.1 Functional Cookies

These are essential for website functionality (login, cart, checkout). They are temporary and expire when the session ends.

7.2 User Experience Cookies

Used to optimise browsing and adjust display preferences. Lifespan: up to 13 months.

7.3 Technical Performance Cookies

Help us monitor website performance, detect issues, and enhance security. Lifespan: up to 13 months.

7.4 Analytics Cookies

Used to measure website traffic, improve usability, and understand how users interact with our content. Lifespan: up to 13 months.

7.5 Advertising Cookies

Allow us to display relevant ads and limit how often you see them. Lifespan: up to 13 months.

7.6 Social Media Cookies

Enable sharing features via platforms like Facebook or Instagram. Please review their privacy policies to understand how they use your data.

Contact Us

📍 Ozzari Australia Pty Ltd
Available: Monday to Friday, 9am – 6pm (AEST)
📧 support@ozzariaustralia.com
🌐 ozzariaustralia.com